Pak Gaming Privacy Policy – How We Protect Your Data

01 Who We Are

Pak Gaming is an online entertainment platform offering sports betting, slots, bingo, fish games and related gaming products to users in Pakistan. The platform operates at pakgaming.pro and all services are delivered in Pakistani Rupees (PKR) using local payment infrastructure.

This Privacy Policy applies to all users of the Pak Gaming website and any associated services accessed through it. By registering an account or using any feature of the platform, you acknowledge that you have read and understood this policy. If you do not agree with how we handle personal data, please do not register or use the platform.

02 What Personal Information We Collect

Pak Gaming collects personal information in two ways: information you provide directly when using the platform, and information that is collected automatically as part of normal platform operation. Here is a breakdown of both categories.

Information you provide directly:

• Full name and date of birth (required for age verification and account registration).
• Email address and phone number (used for account communications and login).
• CNIC number or identity document details (required for account verification and withdrawal processing).
• Payment method details — such as your JazzCash number, Easypaisa wallet ID, bank account name or card details — to the extent needed to process transactions.
• Any information you voluntarily provide when contacting our support team.

Information collected automatically:

• IP address and general geographic location (city/region level, not precise GPS coordinates).
• Device type, operating system and browser version.
• Pages visited, time spent on the platform and features used.
• Session tokens and login timestamps.
• Bet history, game activity and transaction records.

03 How We Use Your Personal Information

Every piece of data we collect has a specific purpose. The table below summarises the main ways Pak Gaming uses the information it holds on registered users.

We do not use your personal data for automated profiling that produces legal or similarly significant effects. Our use of session and activity data is limited to improving the platform experience and ensuring fair play.

04 Payment Data & Financial Information

Pak Gaming supports deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and debit/credit cards. When you make a deposit or request a withdrawal, the transaction is routed through our trusted payment processing partners. Here is what you need to know about how financial data is handled.

• Pak Gaming does not store full card numbers, CVV codes or mobile wallet PINs on its own servers.
• Payment details are transmitted directly to the relevant payment processor using encrypted connections.
• We retain transaction records — amounts, dates, payment method type and transaction IDs — for account management and fraud prevention purposes.
• All deposits must be made from a payment method registered in your own name. Third-party payments are not accepted and will be returned.

05 Who We Share Your Data With

Pak Gaming does not sell, rent or trade your personal information to any third party. We only share data in the following specific and limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our banking partners receive the minimum transaction data necessary to process your deposits and withdrawals.
• Identity verification services: If required to confirm your age or identity, a verification partner may receive your CNIC details and document copies under strict confidentiality agreements.
• Platform infrastructure providers: Cloud hosting and technical infrastructure providers may process data on our behalf as part of running the platform, under data processing agreements that restrict how that data can be used.
• Legal and regulatory obligations: If required by law or by a valid legal process, Pak Gaming may disclose data to relevant authorities. We will always endeavour to notify affected users unless legally prevented from doing so.

All third parties who handle your data on behalf of Pak Gaming are required to maintain confidentiality and are prohibited from using your data for any purpose beyond what is strictly necessary to fulfil their service to us.

06 Cookies & Tracking Technologies

Pak Gaming uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with it. Cookies are small text files stored on your device by your browser. They do not contain viruses or executable code.

We use the following types of cookies:

• Essential cookies: Required for basic platform functionality — keeping you logged in, maintaining your session and processing transactions. These cannot be disabled without breaking the platform.
• Preference cookies: Remember your language settings, display preferences and notification choices so you don't have to reset them every visit.
• Analytics cookies: Help us understand which parts of the platform are most used, how long users stay and where they encounter issues. This data is aggregated and not linked to individual identities.

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block cookies entirely or on a site-by-site basis. Please note that disabling essential cookies will affect your ability to log in and use the platform.

07 How Long We Keep Your Data

Pak Gaming retains personal data only for as long as it is necessary for the purpose it was collected, or as required to comply with our legal obligations. Below are the general retention periods we apply:

• Active account data: Retained for the full duration of your account being active on the platform.
• Transaction records: Kept for a minimum of five years following the transaction date, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to satisfy verification obligations, typically for the lifetime of the account plus a reasonable period after closure.
• Support correspondence: Kept for up to two years after the last interaction to allow follow-up on ongoing issues.
• Closed account data: After account closure, personal data is anonymised or deleted in line with the above schedules, whichever is later.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

08 Your Rights Over Your Personal Data

As a user of Pak Gaming, you have a number of rights regarding the personal information we hold about you. These rights are straightforward and we are committed to honouring them without unnecessary delay.

• Right to access: You can request a copy of the personal data we hold on your account at any time.
• Right to correction: If any information we hold is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. We will do so where there is no overriding legal reason to retain it (such as outstanding financial obligations or fraud investigation requirements).
• Right to withdraw consent: Where we rely on your consent to process data (such as for marketing emails), you can withdraw that consent at any time. Withdrawal does not affect any processing carried out before the withdrawal.
• Right to object: You can object to certain types of data processing, including analytics and profiling activities.

To exercise any of these rights, contact the Pak Gaming support team using the email address listed in the footer of this page. Please include your registered username and a clear description of your request. We aim to respond within 30 days of receiving a valid request.

09 How We Keep Your Data Secure

Pak Gaming takes the security of your personal information seriously. We have put in place a range of technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration.

• All data in transit between your browser and our servers is encrypted using SSL/TLS protocols.
• User passwords are stored in hashed form — we do not store plain-text passwords and our support staff cannot read your password.
• Access to user data within our internal systems is restricted on a need-to-know basis with role-based access controls.
• Our platform and infrastructure undergo regular security reviews to identify and address potential vulnerabilities.
• Payment processing is handled by PCI-compliant payment partners to minimise the exposure of financial data on our own systems.

While we take all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights or interests, we will notify affected users as promptly as possible through the contact details on their account.

10 Children and Minors

Pak Gaming is strictly intended for adults aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a user is underage, their account will be suspended immediately and any personal data collected will be deleted or handled in accordance with our obligations regarding minors.

If you are a parent or guardian and believe that a minor in your household has registered on Pak Gaming, please contact our support team immediately so we can take the appropriate steps to close the account and remove the associated data.

For guidance on parental controls and managing access to gambling-related content on shared devices, please visit our Responsible Gaming page where we have put together practical advice for families.

11 Updates to This Privacy Policy

Pak Gaming may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated "Last updated" date at the top.

For significant changes that materially affect how we use your data, we will notify registered users by email using the address associated with their account. For minor updates — such as clarifications of existing practices — the updated policy will simply be published here without a separate notification.

We encourage you to review this page periodically. Continued use of the Pak Gaming platform following any update constitutes acceptance of the revised policy. If you disagree with changes to how we handle your data, you have the right to request account closure by contacting our support team.

12 Contact Us & Data Requests

If you have any questions about this Privacy Policy, want to understand how your specific data is used, or wish to exercise any of your data rights, please get in touch with the Pak Gaming support team. We are here to help and will handle all privacy-related enquiries with care and without unnecessary delay.

When submitting a data request, please include your registered username, the email address on your account and a clear description of what you are requesting. This helps us locate your records quickly and respond accurately.